Please see below for Poppy’s Home Vets Ltd terms and conditions;

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Payment is due, in full, at the time of treatment, we accept all major debit and credit cards. We do not accept cash payment or payment plans. We reserve the right to increase or decrease the costs of services and products without prior notice. Our current pricing list will always be available on our website. No medications will be dispensed without prior payment.

 

Poppy’s Home Vets Ltd is a registered practice with the Royal College of Veterinary Surgeons. Due to the nature of the service provided it is not possible for us to offer surgical procedures, hospitalisation or other treatment modalities such as x-rays. We work with partner practices to provide these services.

 

Opening hours:

We are open Monday to Friday 8:30am to 5:30pm. We also offer pre-booked appts on Saturday between 10am and 12pm (please note these appts MUST be pre-booked during Monday to Friday as the phones and emails are not monitored during weekends).

We are not open on bank holidays.

 

We may be able to offer appts outside our normal working hours. These must be organised directly with the veterinary surgeon and are subject to availability.

 

We reserve the right to charge for the consultation in full if when arriving at your address for a pre-booked appt you or your representative are not available for the appointment. Please let us know, prior to your appointment, if your pet has shown any aggression to a stranger before. We reserve the right to refuse treatment if, at any time during the consultation, it becomes unsafe. We will always try and work towards an alternative treatment plan. Nervous cats should be confined in a small room with no furniture (a bathroom is ideal); otherwise, the appointment may not be able to go ahead, and you may still be charged for travel and time.

 

If we have not seen you before, we will contact your previous vet to obtain your pet's history before treatment can commence. We will, in return, inform them of any treatment and medications given by Poppy's Home Vets Ltd, if you wish to continue using them.

 

All medications, whether for pets or humans, have risks and benefits. Whilst we will always strive to ensure administering medication to your pet is as safe as possible, adverse reactions can occur. Being an informed owner is the best defence against serious side effects of any medication, please discuss any concerns you may have with your vet. It is vital to always inform your vet of any previous adverse medication reaction your pet has experienced at your appt.

 

We are not an emergency service, if you think your pet needs emergency care then please contact our out-of-hours service provider (Pennards, Sevenoaks) who will offer treatment for any emergency that occurs out of normal practice hours. Please note, they do not offer home visits so you will need to arrange your own transport to their premises.

 

Poppy's Home Vets Ltd have professional indemnity insurance to the value of £250, 000.00. We provide our veterinary services and products on the basis that any loss, claim or cost shall be limited to, and shall not exceed the above mentioned sum. Any dispute will be referred to the Veterinary Defence Society to handle.

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Whilst we make every effort to send out vaccination reminders the responsibility to keep vaccinations up to date remains with the owner.

 

We recommend keeping all pets insured, please ask us if you like more information regarding this. Please note we are not able to recommend individual providers.

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Data privacy:

When you are registered as a client of Poppy's Home Vets Ltd, we record your name, address, telephone numbers and email. We also record details that allow us to identify your pet. We also maintain a current medical history of your pet within our practice management database. Financial details are processed through our card processing providers and are not stored by Poppy's Home Vets Ltd.

We use your data to identify your pet within our database and to provide Veterinary Services to you. Such Veterinary Services include the administration and maintenance of clinical notes and the provision of drugs and medications. There may be occasions during the provision of these services that your pet is referred for treatment to an external provider. Transfer of your contact details and the medical history of your pet is implicit in your agreeing to such a referral. During processing of pet insurance claim forms we may be required to provide contact details and medical history of your pet in order that your claim may be processed by your insurance company. Submission of an insurance claim form for our completion implies your consent for transferring the required information. Such information may also be requested by insurance companies for the prevention of fraud. We may use your contact details to provide updates about our Veterinary Services via post, email, or SMS. We will not share or sell your personal data outside of the legitimate interests of providing veterinary services. Your data and appropriate medical history of your pet may be shared under the lawful requirements of The Royal College of Veterinary Surgeons (RCVS), Veterinary Surgeons Act 1966, Animal Welfare Act 2006 and any future legislation in order to safeguard animal welfare.

 

Your continued use of our services constitutes your acceptance of the above information. We reserve the right to amend the above terms and conditions at any time.